Key Responsibilities

1.Tenant Management & Customer Service

• Handle tenant inquiries (WhatsApp, email, calls, platforms)
• Coordinate viewing appointments and follow-ups
• Manage tenant onboarding (check-in) and offboarding (check-out)
• Prepare tenancy agreements and related documents
• Address tenant complaints and escalate when necessary
• Maintain positive tenant relationships and satisfaction

2. Booking & Occupancy Management

• Manage room/unit availability and reservations
• Update booking systems or spreadsheets regularly
• Monitor occupancy rates and report performance
• Coordinate with marketing/team for vacant unit listings

3. Administrative & Documentation

• Maintain proper filing (digital & physical) of:
   
  • Tenancy agreements
   
  • Tenant records
   
  • Payment records
 
• Ensure all documentation is complete and compliant
• Prepare weekly/monthly reports (occupancy, issues, payments)

4. Billing & Payment Coordination

• Issue invoices and rental reminders
• Track tenant payments and outstanding balances
• Coordinate with finance/accounting team
• Record deposits, utilities, and miscellaneous charges

5. Property & Maintenance Coordination

• Liaise with maintenance team/vendors for repairs
• Schedule routine inspections and cleaning
• Monitor property condition and report issues
• Ensure units are ready for new tenants (turnover process)

6. Vendor & Inventory Management

• Coordinate with external vendors (cleaning, repairs, utilities)
• Track inventory (keys, access cards, furniture, appliances)
• Ensure supplies are sufficient and organized

7. Operations Support

• Assist in improving SOPs and workflows
• Support co-living events or community engagement activities
• Ensure compliance with house rules and policies

Key Requirements

• SPM/Diploma/Degree in Business Administration, Property Management,     or related field
• 1–3 years experience in admin, property, hospitality, or co-living     industry (preferred)
• Strong organizational and multitasking skills
• Good communication and interpersonal skills
• Proficient in Microsoft Office

Key Competencies

• Customer-focused mindset
• Attention to detail
• Problem-solving skills
• Time management
• Ability to handle multiple properties/tasks

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