Admin Executive (Co-Living Operations)
The Admin Executive is responsible for supporting the daily administrative and operational functions of co-living properties. This role ensures smooth tenant onboarding, efficient property coordination, accurate documentation, and excellent resident experience
Job Description
Key Responsibilities
Key Responsibilities
1.Tenant Management & Customer Service
- Handle tenant inquiries (WhatsApp, email, calls, platforms)
- Coordinate viewing appointments and follow-ups
- Manage tenant onboarding (check-in) and offboarding (check-out)
- Prepare tenancy agreements and related documents
- Address tenant complaints and escalate when necessary
- Maintain positive tenant relationships and satisfaction
2. Booking & Occupancy Management
- Manage room/unit availability and reservations
- Update booking systems or spreadsheets regularly
- Monitor occupancy rates and report performance
- Coordinate with marketing/team for vacant unit listings
3. Administrative & Documentation
- Maintain proper filing (digital & physical) of:
- Tenancy agreements
- Tenant records
- Payment records
- Ensure all documentation is complete and compliant
- Prepare weekly/monthly reports (occupancy, issues, payments)
4. Billing & Payment Coordination
- Issue invoices and rental reminders
- Track tenant payments and outstanding balances
- Coordinate with finance/accounting team
- Record deposits, utilities, and miscellaneous charges
5. Property & Maintenance Coordination
- Liaise with maintenance team/vendors for repairs
- Schedule routine inspections and cleaning
- Monitor property condition and report issues
- Ensure units are ready for new tenants (turnover process)
6. Vendor & Inventory Management
- Coordinate with external vendors (cleaning, repairs, utilities)
- Track inventory (keys, access cards, furniture, appliances)
- Ensure supplies are sufficient and organized
7. Operations Support
- Assist in improving SOPs and workflows
- Support co-living events or community engagement activities
- Ensure compliance with house rules and policies
Key Requirements
- SPM/Diploma/Degree in Business Administration, Property Management, or related field
- 1–3 years experience in admin, property, hospitality, or co-living industry (preferred)
- Strong organizational and multitasking skills
- Good communication and interpersonal skills
- Proficient in Microsoft Office
Key Competencies
- Customer-focused mindset
- Attention to detail
- Problem-solving skills
- Time management
- Ability to handle multiple properties/tasks
Key Requirements
Key Competencies
Includes:
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Full Time
On Site
OUR APPROACH